Refund policy

Refund Policy
Last updated: August 2026

30-Day Money-Back Guarantee
Every Ionix Leggings order is backed by our 30-day money-back guarantee. If you're not satisfied with your purchase for any reason, you may return the item within 30 days of delivery for a full refund.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the reason for your return.
3. We will respond within 1–2 business days with return instructions.
4. Return the item at your expense in its original or similar condition.
5. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Condition for Return
Items must be returned in wearable condition — unwashed and undamaged beyond normal try-on. Items that are excessively worn, washed, or damaged will not qualify for a full refund.

Damaged or Incorrect Items
If your order arrived damaged, defective, or you received the wrong item, contact us immediately at support@clickcraftventures.net with a photo. We will send a replacement or issue a full refund at no cost to you — no return required.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly and fairly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at support@clickcraftventures.net.

We respond to all emails within 1–2 business days and will always work to find a solution that satisfies you — whether that means a replacement, an exchange or a full refund. Filing a chargeback before contacting us prevents us from resolving your issue directly.

Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records. We reserve the right to contest any chargeback filed without first attempting resolution through our support team.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing signs of extensive wear or damage beyond normal try-on.

Questions? Email us at support@clickcraftventures.net — we respond within 1 business day.